Legal

Data & Account Deletion

Last updated: 18 July 2026

Delete your account in the app

Open Qiela → Profile → gear icon → Delete account. Deletion is immediate and permanent.

What is deleted

• your profile (name, handle, email, phone number, birthdate, bio) and your photos are erased;
• all your private conversations are erased, on both sides;
• messages you posted in salons remain, but they are no longer linked to your identity — they appear as an anonymous placeholder;
• your phone number, handle, and email become immediately reusable for a new account.

What is kept

A few records are kept after deletion for safety, legal, and billing-reconciliation reasons: moderation reports, the admin audit log, and pseudonymized billing evidence. If the account was permanently banned, the phone number and sign-in identity stay blocked to prevent ban evasion.

Request deletion without the app

If you cannot access the app, email hello@qiela.app from the email on your account (or include your phone number / handle) and we will process the deletion. We may verify ownership before deleting.

Subscriptions

Deleting your Qiela account does not cancel an active App Store or Google Play subscription. Cancel it in the store account that bills you before deleting your account.